Information We Collect

At Solutior, we collect information that helps us provide better nutrition analysis and control services. We're upfront about what we gather and why we need it.

Personal Information

• Contact details including your name, email address, phone number, and mailing address
• Health and dietary information you share during consultations or assessments
• Medical history relevant to nutrition planning when you choose to provide it
• Payment information processed through secure third-party payment processors
• Communication records from emails, calls, and consultation sessions

Technical Information

• Website usage data including pages visited and time spent on our site
• Device information such as browser type, operating system, and IP address
• Cookies and similar technologies to improve your browsing experience

How We Use Your Information

We use your information solely to provide you with quality nutrition services and improve your experience with us. Here's exactly how:

• Delivering personalized nutrition analysis and dietary recommendations
• Scheduling and conducting consultation appointments
• Processing payments for services rendered
• Sending you important updates about your nutrition program
• Improving our services based on your feedback and usage patterns
• Complying with legal and regulatory requirements in the healthcare field

We never sell your personal information to third parties. Your health data stays confidential and is only shared with your explicit consent or when required by law.

Information Sharing and Disclosure

We keep your information private and only share it in specific, limited circumstances that benefit your care or are legally required.

Service Providers

We work with trusted service providers who help us deliver our services. These include payment processors, appointment scheduling systems, and secure cloud storage providers. All service providers are contractually bound to protect your information.

Legal Requirements

We may disclose your information when required by law, such as responding to valid legal processes, protecting our rights, or ensuring public safety. We'll notify you of such disclosures unless prohibited by law.

Healthcare Professionals

With your written consent, we may share relevant nutrition information with your doctor, dietitian, or other healthcare providers to coordinate your care effectively.

Data Security Measures

We take data protection seriously and implement multiple layers of security to safeguard your personal and health information.

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Only authorized staff members can access your information, and access is logged and monitored
• Regular Updates: We keep our security systems current with the latest patches and improvements
• Staff Training: Our team receives regular training on privacy practices and data handling procedures
• Secure Storage: Physical documents are stored in locked facilities with restricted access

While we implement strong security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to protect your information.

Your Privacy Rights

You have several rights regarding your personal information, and we're committed to helping you exercise these rights easily.

Access and Correction

You can request copies of the personal information we hold about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.

Data Portability

You can request a copy of your data in a commonly used, machine-readable format to transfer to another service provider if you choose.

Deletion Rights

You can request deletion of your personal information, subject to legal and regulatory requirements for health records retention. We'll explain any limitations and work with you to delete what we legally can.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us directly. Essential service communications will continue as needed.

Data Retention

We retain your information only as long as necessary to provide services and comply with legal requirements.

• Active Clients: We keep your information current and accessible while you're receiving services
• Former Clients: Health records are retained for seven years as required by Australian healthcare regulations
• Marketing Data: Contact information for marketing is deleted within two years of your last interaction unless you remain an active client
• Website Data: Technical usage data is typically retained for 12-24 months for analysis purposes

When we delete your information, we ensure it's removed from all our systems and backup files, except where required by law to maintain records.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how people use our site.

Essential Cookies

These cookies are necessary for the website to function properly, including maintaining your session while you browse and remembering your preferences.

Analytics Cookies

We use analytics tools to understand how visitors use our website, which helps us improve the user experience. This data is anonymized and doesn't identify you personally.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you'll still be able to access most content.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Minor updates, such as clarifications or administrative changes, will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, please contact us to discuss your concerns or discontinue service use.